Manage your account and subscription

As a root admin, you can manage your 10Duke Scale account and subscription, for example, to purchase more quota.

All admins can view the account and subscription information.

View and edit your account

You can edit the contact information of your 10Duke Scale account:

1. Click the profile menu in the top right corner and select Account. The Account page opens.

   

2. Edit the contact information and click Save.

At the bottom of the page, Root user shows the admin who has root privileges to the account, and Cloud services shows the cloud service region and instance where your account is hosted and your API base URL.

View your subscription

You can view the details of your 10Duke Scale subscription.

You can check your current quota usage on the Dashboard.

To view your subscription:

1. Click the profile menu in the top right corner and select Account.

   On the Account page that opens, Current subscriptions shows your subscription details.

   

2. Click the pen icon for the subscription.

   A page opens showing you the packages that you have already purchased in Current subscription content.

   

   The list shows the purchased quantity, monthly unit cost, and monthly total cost for each package.

Purchase more quota

If needed, you can purchase more quota for customers, licenses, and API calls.

When you purchase a package, the displayed monthly cost will be added to your current subscription fee.

1. Click the profile menu in the top right corner and select Account.

   On the Account page that opens, Current subscriptions shows your subscription details.

2. Click the pen icon for the subscription.

   A page opens showing you the packages that you have already purchased in Current subscription content, and packages available for purchase in Extensions available for purchase.

3. Click the shopping cart icon next to a product package in Extensions available for purchase.

   The selected product package appears in the Selected for purchase section at the bottom of the page.

   

   You can remove the product package from the shopping cart by clicking the trash can icon next to it. If you have purchased a certain package multiple times, they’re removed one at a time.

4. To complete the purchase, click Apply changes, and confirm your purchase by clicking Yes.

   The purchased quota is added to your subscription and you can start using it immediately.

Change your baseline subscription type

If you need to switch between baseline subscription types, you can purchase a new baseline package.

Note: Purchasing a baseline package removes the previously purchased top-up packages from your subscription, and changes your current baseline subscription to match the baseline package selected for purchase. This can lead to significant changes in the billing model, and therefore, to the available quota and features.

1. Click the profile menu in the top right corner and select Account.

   On the Account page that opens, Current subscriptions shows your subscription details.

2. Click the pen icon for the subscription.

   A page opens showing you the baseline package that you have already purchased in Current subscription content, and baseline packages available for purchase in Baselines available for purchase.

   

3. Click the shopping cart icon next to a baseline package in Baselines available for purchase.

   The selected baseline package appears in the Selected for purchase section at the bottom of the page.

   When you select the baseline package for purchase the shopping cart is emptied, and you cannot purchase other packages with the baseline package.

   You can remove the baseline package from the shopping cart by clicking the trash can icon next to it.

4. To complete the purchase, click Apply changes, and confirm your purchase by clicking Yes.

   The baseline package is changed in your subscription and you can start using it immediately.

Remove a package from your subscription

You can remove a package from your subscription if you no longer need it.

You cannot delete the baseline package from your subscription, but you can change your baseline package to another one.

1. Click the profile menu in the top right corner and select Account.

   On the Account page that opens, Current subscriptions shows your subscription details.

2. Click the pen icon for the subscription.

   A page opens showing you the packages that you have already purchased in Current subscription content.

3. Click the trash can icon next to a product package in Current subscription content. If you have purchased a certain package multiple times, clicking the trash can icon removes them one at a time.

   The product package to be removed appears in the Selected for removal section at the bottom of the page.

   

   You can remove the product package selected for removal by clicking the trash can icon next to it in Selected for removal. If you are removing multiple quantities of the same package, they’re removed one at a time.

4. To complete the removal, click Apply changes, and confirm the removal by clicking Yes.

   The changes take effect immediately.

View usage of subscription quota

In the left sidebar, go to SETTINGS > Dashboard to view how your account’s current subscription quota is being used.

The Subscription quota usage status section shows, for example, how many licenses you have issued out of your allowed quota, and how much you have used of your monthly quota of API calls.

View subscription invoices

Your 10Duke Scale subscription is automatically invoiced monthly from your selected payment method.

You can access your billing information from the UI console at any time, and download your invoices and receipts if needed.

To view your 10Duke Scale invoices:

1. Click the profile menu in the top right corner and select Account.

2. In Current subscriptions, click the cloud icon for the subscription.

   

   This opens the subscription’s billing and payment method information in the external payment provider. INVOICE HISTORY at the bottom of the page lists your invoices by date.

3. Click an invoice to view it.

   A dialog opens where you can view more details, and open the invoice and receipt as PDFs for downloading.

Cancel your subscription

You can cancel your subscription, and reactivate it later if needed. The cancellation will take effect after the current subscription period has ended.

To cancel your subscription:

1. Click the profile menu in the top right corner and select Account.

2. In Current subscriptions, click the cloud icon for the subscription.

   

3. On the subscription page that opens in the external payment provider, click Cancel subscription, and confirm by clicking Cancel subscription again.

4. When you return to the UI console, Current subscriptions shows the subscription status as canceled and the end date of the current subscription period, after which the subscription will end.

   

When your subscription has ended, the subscription quota is set to zero, and you cannot, for example, create new data in the system.

If you want to reactivate your subscription, go back to the same subscription page (see above), click Renew subscription, and confirm by clicking Renew subscription again.

Terminate your account

If needed, you can request the termination of your account in 10Duke Scale. Account termination cannot be requested during the trial period.

The termination is done by 10Duke within 14 days.

Caution: If you choose to terminate your account, this will delete all data relating to your account, such as your products, customers and their licenses, and license consumers. This will also terminate your admin access to the UI console. You can use the 10Duke Scale License Management API to retrieve all your data before the account termination.

Only minimal account contact information is preserved in case we need to contact you. If you wish to have that deleted as well, contact 10Duke.

Before you start:

• Cancel your subscription first: you cannot request termination if your account has an active subscription.

To request account termination:

1. Click the profile menu in the top right corner and select Account.

2. In Delete account, click Request account delete, and confirm by clicking Yes.

You can still cancel the request until your account has been terminated. Click Cancel request for account delete, and confirm by clicking Yes.

The account termination cannot be reversed, but you can create a new account if needed.