Delete customers

You can delete your B2C and B2B customers’ (licensees) information from the system.

Deleting a customer also deletes their licenses and license containers. License consumers associated with the customer lose access to the products that they had through the deleted licenses, unless they still have access through other customer licenses.

Deleting a B2C customer also deletes the associated license consumer of type person with a matching email address.

Limitations

If you have integrations in place for maintaining the customer data, we recommend that you handle customer deletion in the integrated external systems. Deleting a customer from the UI console in 10Duke Scale can cause issues because the changes are not automatically updated to the external systems.

Delete a customer in the UI console

1. In the left sidebar, go to LICENSING > Customers. The list of your customers opens.

2. Click the trash can icon for the customer you want to delete.

3. To confirm the deletion, enter the (display) name of the customer and click Delete.

Delete a customer through the API

Use the following License Management API operations:

Next steps

The changes take effect immediately.

Check if there’s a need to delete any license consumers that had access to the customer’s deleted licenses (for example, license consumers of type license key or device).