10Duke Integration Service release notes

Learn about new features, enhancements, and fixed issues in the most recent 10Duke Integration Service releases.

10Duke Integration Service release 2026-01-12.0

Release date: January 12, 2026

Salesforce

Enhancements:

• The 10Duke Integration Service can now retrieve Account and Contact object data for records created in Salesforce before the deployment of the 10Duke Integration Service. By default, this feature is not enabled.

  The data is retrieved using Account and Contact creation and update events as follows:

  • The Account and Contact data are retrieved when an update event is received for an account or contact that does not yet exist in 10Duke Integration Service.

  • If Account data does not exist in 10Duke Integration Service when a Contact creation or update event is received, the Account data is retrieved if the Contact object is associated with an Account object in Salesforce.

  • If Contact data does not exist in 10Duke Integration Service when a Contact update event is received, the Contact data is retrieved. If the Account data does not exist in 10Duke Integration Service when the Contact update event is received, the Account data is also retrieved if the Contact object is associated with the Account object in Salesforce.

  Note that while data for both Account and Contact object records can be retrieved, no customer is created in 10Duke Scale until Contact data is also available for that Account. Customer creation in 10Duke Scale is dependent on the availability of the Contact data and is only triggered once a Contact record is successfully retrieved and processed.

  As a result:

  • Account and Contact data can be retrieved by the 10Duke Integration Service.

  • If the account type configuration and configuration for selecting the customer’s contact are in use, the Account will not result in a visible customer in 10Duke Scale until the value for triggering the customer contact creation is set and the corresponding Contact data has been successfully processed and associated with the Account object, and the account type that will trigger the customer creation in 10Duke Scale is set to one of the configured values.

  • If the account type configuration and configuration for selecting the customer’s contact are not used, the Account will result in a visible customer in 10Duke Scale when the corresponding Contact data has been successfully processed and associated with the Account object.

Bug fixes:

• Other minor fixes.

10Duke Integration Service release 2025-12-15.0

Release date: December 15, 2025

Salesforce

Enhancements:

• The 10Duke Integration Service can now retrieve and internally build account data for records created in Salesforce before the deployment of the 10Duke Integration Service. By default, this feature is not enabled.

  Note that data is only created in 10Duke Scale when contact information is available. Organization creation in 10Duke Scale is dependent on the availability of the contact data and is only triggered once a contact record is successfully retrieved and processed.

  As a result:

  • Account data can be retrieved and prepared internally by the 10Duke Integration Service.

  • No visible output will appear in 10Duke Scale until a contact is associated with the account and the required contact data is available.

  Support for retrieving contact data is currently under development and is planned for delivery in a subsequent release. Once available, this will enable the complete end-to-end synchronization flow.

Bug fixes:

• Fixed an issue where updating the validity of a license resulted in new licenses. Now, changes in the license validity correctly update the existing licenses.

• Other minor fixes.